FAQ

1. What types of t-shirts does EKSDEE sell?

EKSDEE sells a wide range of comfortable and stylish t-shirts for both men and women. Our t-shirts are made with premium fabrics and unique fits to provide a delightful wearing experience.

2. Are the designs exclusive to EKSDEE?

Yes, all our t-shirt designs are exclusive to EKSDEE. We have in-house designers who create unique and limited-edition designs that celebrate nostalgia and spark fond memories and laughter.

3. What is the return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that sale items and gift cards are not eligible for return.

4. How do I start a return?

To start a return, please contact us at info@eksdee.in. We will provide you with a return shipping label and instructions on how and where to send your package. Please do not send the item back without first requesting a return.

5. What should I do if I receive a defective or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.

7. Can I return personalized or custom-made t-shirts?

Unfortunately, we do not accept returns for personalized or custom-made t-shirts. These items are specially made according to your specifications and cannot be resold.

8. What is the refund process?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

9. What if I have more questions?

If you have any more questions or concerns, please feel free to contact us at info@eksdee.in. We are here to assist you and provide any further information you may need.