Refund Policy

At EKSDEE, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return may be necessary. Please read our refund policy carefully to understand the process.

30-Day Return / Replacement Policy

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility for Return / Replacement

In order to be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.
  • Any gifts given with the order must be returned along with it.

How to Initiate a Return / Replacement

If you would like to initiate a return, please contact us at info@eksdee.in. Our customer service team will guide you through the process and provide you with further instructions.

Return Address

Please send your return to the following address:

Shop no 2&3, Plot 270, Sion Nanddham CHSL, (Opp. Sion Hospital gate-7), Mumbai - 400022

Damages and Issues

Upon receiving your order, please inspect the items carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

There are certain items that cannot be returned:

  • If the return is missing items.
  • If the product has been worn.
  • If the product tags has been removed.
  • Custom products, including special orders or personalized items.
  • If the customer wishes return the item without any valid reason.

If you have any questions or concerns about a specific item, please contact us for clarification.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have and receive the replacement at the earliest.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@eksdee.in.

Note

We confirm the order with all the customers and verify the products for any defects before shipping. Therefore if a customer wishes to return an order without a valid reason or due to change of mind, the customer will need to bear the to and fro shipping charges, cod charges (if any), along with applicable taxes.

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